How To File TDR on Paytm
File TDR on Paytm? If you're wondering what that means, then you've come to the right place. TDR stands for Ticket Dispute Resolution and it's a process that allows Paytm users to file a complaint or dispute regarding a transaction. Whether you've been overcharged or received a faulty product, filing a TDR can help resolve the issue. In this blog post, we'll guide you through the process of filing a TDR on Paytm, so you can get the help you need and ensure a seamless user experience on the platform.
File TDR under profile tab: 7 Steps
Step 1: Open paytm app - The first step is to open the Paytm app on your mobile device. If you haven't already downloaded it, you can get it from the App Store or Google Play Store.
- Make sure you have a stable internet connection.
- Check that your Paytm app is up to date.
Step 2: Go to profile tab - Next, navigate to the "Profile" tab in the Paytm app.
- Ensure you're logged into your Paytm account.
- Click on the three horizontal lines on the top left-hand corner of the app to access the menu.
Step 3: Tap on 'orders & bookings' - Once you're in the Profile tab, scroll down and find the "Orders & Bookings" section. Click on it to view your previous bookings.
- If you're unable to find the "Orders & Bookings" section, try scrolling down further.
- Make sure you've selected the correct account if you have multiple accounts.
Step 4: Select your train ticket booking - If you've made a train ticket booking through Paytm and need to file a TDR, locate the booking in your "Orders & Bookings" section and click on it.
- If you've made bookings for other services such as flights or bus tickets, the process may differ slightly.
- Double-check that you've selected the correct booking before proceeding.
Step 5: Tap on cancel - Once you've selected the booking, look for the "Cancel" button and tap on it. You'll be prompted to confirm your decision.
- Read through the cancellation policy and refund details before proceeding.
- Make sure you're certain you want to cancel the booking as this action is irreversible.
Step 6: Select passenger's name & proceed with cancellation - After confirming your decision, you'll be asked to select the name of the passenger(s) for whom you want to cancel the booking. Select the passenger name(s) and proceed with the cancellation.
- Check the cancellation charges before confirming.
- If you're canceling a booking for multiple passengers, ensure you've selected the correct names.
Step 7: Refund will be received - After you've completed the cancellation process, your refund will be processed according to the cancellation policy. You'll receive a confirmation of your cancellation, and the refund will be credited to your Paytm account or bank account.
- Keep a record of your cancellation details and confirmation.
- Allow for processing time before contacting Paytm customer support.
File TDR directly under train booking tab 7 Steps
Step 1: Open paytm - Make sure you have the latest version of the Paytm app installed on your phone
Login to your Paytm account
Step 2: Tap on train tickets option - Once you log in, tap on the "train tickets" option on the Paytm homepage
It will take you to the train ticket booking page
Step 3: Go to my bookings - After that, go to the "my bookings" section
Here, you will see all the train tickets that you have booked using Paytm
Step 4: Select the booking -Choose the train ticket booking that you want to cancel
Tap on the booking to open the details
Step 5: Click on 'cancel' - Scroll down to the bottom of the page
Click on the "cancel" button
Step 6: Tap on 'proceed to cancellation' - A pop-up window will appear
Click on "proceed to cancellation"
Step 7: Refund will be initiated - Once you click on "proceed to cancellation", your refund will be initiated
It usually takes 3-4 days for the refund to reflect in your account
File TDR through Paytm website: 7 Steps
Step 1: Visit 'paytm.com' -Open your web browser and type in ‘paytm.com’ to access the website.
- Make sure you have a stable internet connection.
- Keep your login credentials handy to access your account.
Step 2: Tap on 'train tickets' - Once you’re on the Paytm homepage, navigate to the ‘train tickets’ option.
- Check your booking details beforehand to avoid confusion.
- Double-check your ticket information to ensure you are cancelling the correct ticket.
Step 3: Go to my bookings - After clicking on the ‘train tickets’ option, you will be redirected to a new page. Here, select the ‘my bookings’ option.
- Be patient as the page loads.
- Ensure you are logged in to your account to access your bookings.
Step 4: Select the booking - In the ‘my bookings’ section, you will see a list of all the bookings you have made. Select the booking that you want to cancel.
- Cross-check your booking details before making the final selection.
- Ensure you have the necessary information to support your cancellation.
Step 5: Tap on cancel - Once you have selected the booking, you will see an option to cancel the booking. Tap on ‘cancel’.
- Read the cancellation policy before cancelling to avoid any confusion.
- Keep a record of the cancellation process for future reference.
Step 6: Select passengers & proceed to cancellation - After selecting ‘cancel’, you will be asked to choose the passengers you want to cancel the booking for. Select the passengers and proceed to cancellation.
- Make sure you have the necessary documents to support your cancellation.
- Keep your payment details handy to receive the refund.
Step 7: Refund will be transferred - After the cancellation process is complete, you will receive a confirmation message on your registered mobile number and email. The refund will be transferred to the account used for payment.
- Check your bank account for the refund.
- Contact customer support if you face any issues.
Request TDR through Email: 6 Steps
Step 1: Open Gmail app - Ensure that you have a Gmail account and the Gmail app is installed on your device.
- Open the Gmail app and log in to your account.
Step 2: Compose a mail - Tap on the compose icon at the bottom right corner of the screen to create a new mail.
- This will open up a new mail window where you can write your TDR request.
Step 3: Write a mail to 'care@paytm.com' - In the recipient field, type ‘care@paytm.com’ to send the mail to the Paytm customer care team.
- This is the dedicated email ID for TDR requests and queries related to train ticket bookings.
Step 4: Enter subject - In the subject field, mention ‘TDR Request’ or ‘Cancellation of Train Ticket’ to help the customer care team understand the nature of your query.
- This will ensure that your request is directed to the right department for a prompt response.
Step 5: Enter your name, PNR no. & train no. - In the body of the email, provide your name, PNR number, and train number.
- This information is essential to help the customer care team locate your booking and process your TDR request.
Step 6: Send the mail - Review the email for accuracy and completeness.
- Once you are satisfied, hit the send button to submit your TDR request to Paytm.
Filing a TDR on Paytm is a quick and easy process that can be completed in just a few simple steps. By following the above steps, you can ensure that your TDR request is processed promptly and accurately.
Tips
- Always keep your PNR number and train number handy while filing a TDR request.
- Make sure that the email you send is clear, concise and free of any errors.
- Wait for at least 24 hours before following up with the customer care team if you do not receive a response.
FAQ
What is TDR on Paytm?
TDR or Ticket Deposit Receipt is issued by the Indian Railways when a passenger cancels a confirmed reservation. Paytm provides a platform for customers to file TDR requests and get a refund.
How long does it take to process a TDR on Paytm?
The processing time for a TDR request on Paytm may vary depending on the nature of the query. It is advisable to wait for at least 7-10 business days before following up with the customer care team.
What is the email ID to file a TDR request on Paytm?
Customers can send their TDR requests to the email ID ‘care@paytm.com’.
What are the documents required to file a TDR request on Paytm?
Customers need to provide their name, PNR number and train number to file a TDR request on Paytm.
Can I file a TDR request on Paytm for a partially confirmed ticket?
Yes, customers can file a TDR request on Paytm for partially confirmed or waitlisted tickets as well.
Will I get a full refund if I file a TDR request on Paytm?
The refund amount for a TDR request may vary depending on the terms and conditions of the ticket booking. Customers are advised to check the refund policy before filing a TDR request.