How to Call Paytm Mall Customer Care

Author: Sam | Guide: Paytm |

When it comes to online shopping, convenience and reliability are paramount. However, there may be times when you encounter unexpected issues or have pressing queries about your Paytm Mall experience. In such situations, it's essential to have direct access to reliable customer support. That's where Paytm Mall's dedicated Customer Care comes to the rescue. With just a simple phone call, you can receive prompt assistance and get back to enjoying a seamless online shopping experience. In this blog post, we will explore the convenience and effectiveness of reaching out to Paytm Mall's Customer Care helpline, enabling you to resolve any concerns swiftly and efficiently. So, let's delve into the details and discover how contacting Paytm Mall Customer Care can make your shopping journey even more delightful.

Call Paytm Mall Customer Care: 7 Steps

Method 1

Step 1- Launch Paytm App - Ensure that you have the latest version of the Paytm app installed on your smartphone.

  • Locate the Paytm app icon on your home screen or app drawer.
  • Tap on the app icon to launch the Paytm app.
Image Titled Call Paytm Mall Customer Care Step 1

Step 2- Tab on profile icon-Once the Paytm app is launched, you will see a profile icon at the top left or right corner of the screen.

  • Tap on the profile icon to access your account details and settings.
Image Titled Call Paytm Mall Customer Care Step 2

Step 3- Tab on Help & Support - After tapping on the profile icon, a menu or drop-down options will appear.

  • Look for the "Help & Support" option in the menu.
  • Tap on "Help & Support" to proceed.
Image Titled Call Paytm Mall Customer Care Step 3

Step 4- Tab on View All - In the Help & Support section, you will find various categories and topics related to Paytm services.

  • Scroll down and locate the "View All" option.
  • Tap on "View All" to explore the complete list of available help topics.
Image Titled Call Paytm Mall Customer Care Step 4

Step 5- Select Shopping on Paytm Mall - Among the listed help topics, search for and select the "Shopping on Paytm Mall" category.

  • This category specifically deals with issues and queries related to Paytm Mall.
  • Tap on "Shopping on Paytm Mall" to access relevant information.
Image Titled Call Paytm Mall Customer Care Step 5

Step 6- Tab on need help - Inside the "Shopping on Paytm Mall" section, you will find a range of frequently asked questions (FAQs) and common issues.

  • Scroll through the FAQs to see if your query is already answered.
  • If you don't find a suitable solution, tap on the "Need Help" option to proceed further.
Image Titled Call Paytm Mall Customer Care Step 6

Step 7- Continue with your query - Tapping on "Need Help" will provide you with different options to contact Paytm Mall Customer Care.

  • You can choose to chat with a customer support representative or call the helpline number provided.
  • If you prefer to call, note down the helpline number and dial it from your smartphone to connect with Paytm Mall Customer Care. Be ready to explain your query or issue to the customer support executive.
Image Titled Call Paytm Mall Customer Care Step 7

Method 2

Step 1- Call Customer Helpline number - Dial the Paytm Mall customer care helpline number: 0120-4606060.Make sure you have your registered mobile number or Paytm Mall order details ready for verification purposes.Keep a pen and paper handy to jot down important information during the call.

Image Titled Call Paytm Mall Customer Care Step 8

Calling Paytm Mall customer care can be a convenient way to seek assistance for any issues or queries related to your orders. By following the steps mentioned above, you can navigate through the IVR system, speak to a customer care executive, and seek a resolution for your concern. Remember to be patient, polite, and provide accurate information to ensure effective communication. With the right approach, you can receive timely assistance and resolve your Paytm Mall-related concerns.


  • Keep your registered mobile number or order details handy for verification purposes.
  • Listen carefully to the IVR options and choose the relevant category for your query.
  • Be patient and polite while interacting with the customer care executive.


What is the Paytm Mall customer care helpline number?

The Paytm Mall customer care helpline number is 0120-4606060.

Can I choose my preferred language during the call?

Yes, you will be prompted to select your language preference when you call the helpline number.

Do I need to provide any specific details during the call?

Yes, the customer care executive may ask for details like your registered mobile number or order information for verification purposes.

How can I ensure effective communication with the customer care executive?

Be polite, patient, and provide accurate information while explaining your issue or query.

Will I receive a reference number for my query?

Yes, the customer care executive will provide you with a reference number for tracking purposes.

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