Paytm is one of the fastest-growing payment service apps in the country. The fact that it is not only growing very fast, but it has already established itself in the market. You can easily make payments, pay your bills, recharge, or even shop via the Paytm app. However, if you ever feel dissatisfied with the application, you have all the right to complain to Paytm. Know how to file a complaint in just a few easy steps. Read below to know more about it.
Complain to Paytmthrough thecustomer care number: 3 Steps
Step 1: Open the phone app: First and foremost, unlock your smartphone and open the Phone app. The phone app is usually an icon with a receiver in it.
Step 2: Dial '0120-4456-456': After that, dial "0120-4456-456" from your phone app.
Step 3: Call from your registered number: Now, click on the call button and make a call to the number mentioned above. However, make sure that you have a registered mobile number.
You will dial Paytm KYC Point where you can easily file any sort of complaint about the application.
Complain to Paytm through Gmail: 4 Steps
Step 1: Open the Gmail app: Apart from the above-mentioned method, you can also complain to Paytm using your Gmail account also. Therefore, open your Gmail on your smartphone.
Step 2: Tap on compose a mail: At the bottom of the screen, you will find a "Compose" option with a pencil/pen tool. Click on the option to compose a mail.
Step 3: Write a mail to 'firstname.lastname@example.org'" Now, you are supposed to write a mail to "email@example.com". Henceforth, whatever your issue is, make sure to clearly mention it in the mail.
Step 4: Tap on send: Enter the subject, body, and your own email ID t complain to Paytm via mail. Once done, tap on send.
Complain to Paytm through the website: 5 Steps
Step 1: Open the chrome app: You can also use another way to complain to Paytn. In this method, you can complain through the website. Henceforth, open the Google Chrome browser on your mobile.
Step 2: Search for paytm.com/care: Copy the given URL or just type "paytm.com/care" in the search box and tap on search.
Step 3: Select a service to proceed: When you open the website, a lot of options will appear on the screen. Some of them are Paytm KYC, Paytm wallet, Fastag, etc.
Click on the "Profile settings" option to proceed further to the next step.
Step 4: Tap on "chat with us": In the next step, you will find a "Chat with us" option at the bottom of the screen. Click on it to register a complain or raise any issue.
Step 5: Select the problem you're facing: The bot automatically sends a set of problems for you to choose from. A list of problems is here as follows:
Lost your phone.
Check your account.
Transfer KYC from the old number to the new number.
Update your phone number.
Update profile details.
Moreover, change the current password
You can easily choose your issue from there to complain to Paytm.
Filing a complaint to Paytm or raising any issue with the app is that easy. Now, if you face any sort of problem, you know what to do. The app is very convenient to use and user-friendly. However, there are a few glitches here and there which sometimes raise concerns. If you have any more queries, feel free to check the FAQ section.
Open the Paytm app or website and go to the "24x7 Help" section.
Select the option "Paytm Wallet and Payments" and then choose "I have an issue with a transaction."
Select the transaction for which you want a refund and click on "Raise a Complaint."
Explain the issue you are facing in detail, and attach any supporting documents if required.
Click on "Submit" to register your complaint.
Paytm's customer support team will review your complaint and get in touch with you via phone or email to resolve the issue.
Can I personally talk to someone and raise an issue with Paytm?
Yes, you can register your complain to Paytm via customer care service. Just dial "0120-4456-456" on your phone and speak with an executive. Do not worry, it is always a one-on-one conversation and is sometimes recorded for training purposes. Henceforth, feel free to call the helpline number. It is available 24 x 7 for its customers.
What to do if the Paytm UPI transaction fails?
If your Paytm UPI transaction fails, you can follow these steps to resolve the issue:
Check your internet connection: Ensure that you have a stable internet connection before initiating the transaction.
Check the recipient's UPI ID: Verify that the UPI ID entered is correct, and belongs to the intended recipient.
Where can I find the "help and support" option in Paytm?
If you want to complain to Paytm, follow these steps to find the "help and support" option:
Open the Paytm app on your phone.
Click your profile icon at the top-left corner of the home screen.
What are support tickets on Paytm?
Support tickets on Paytm refer to the complaints or issues raised by Paytm users regarding any transaction or service provided by Paytm. When a user faces any problem while using Paytm, they can raise a support ticket to get assistance from Paytm's customer support team. These support tickets can be raised through the Paytm app or website.
Where can I find Support tickets?
Open the Paytm app on your device.
Click on your profile icon at the top left corner of the screen.
After that, go to the "help and support" option.
You can easily find the support tickets option at the top of the screen.
Moreover, you can also check all the tickets in one place. Besides that, you can also check closed and open tickets.