How to raise a ticket in phonepe

Author: Sam | Guide: Phonepe |

In today's fast-paced digital world, mobile payment apps have become an integral part of our lives. Among the leading platforms, PhonePe stands out for its convenience, security, and user-friendly interface. However, despite its seamless experience, occasional hiccups can occur. That's where the ability to raise a ticket in PhonePe comes in handy, enabling users to seek assistance and resolve any issues they might encounter.

In this blog post, we will walk you through the simple steps to raise a ticket in PhonePe, ensuring that you have the support you need to navigate any obstacles swiftly. Whether it's a transaction-related query, technical glitch, or any other concern, PhonePe's ticketing system offers a reliable avenue to get personalized assistance from their dedicated support team.

Raise a ticket in the Phonepe: 6 Steps

Step 1: Open phonepe - Launch the PhonePe mobile application on your device.

  • Ensure that you are logged in to your PhonePe account.
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Step 2: Click on help - Look for the "Help" option on the PhonePe app's home screen.

  • It is usually represented by a question mark or a support icon.
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Step 3: Select issue with transaction - In the Help section, you will find a list of common topics. Tap on the "Issue with Transaction" option.

  • This category is suitable for reporting problems related to specific transactions.
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Step 4: Select the transaction you have issue - You will see a list of your recent transactions. Locate the one that you are experiencing issues with and tap on it.

  • The transaction details will be displayed for your reference.
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Step 4: Select other and order was cancelled - Under the transaction details, you will find various options to choose from. Tap on "Other."

  • Next, select the specific issue related to the transaction, such as "Order was Cancelled."
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Step 5: Select the merchant has refund - In the following screen, you will see a range of choices. Choose the appropriate option that best describes your issue, like "The Merchant has Refunded."

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Step 6: Your ticket has been placed - Once you have selected the relevant options and provided any additional necessary details, a ticket will be generated.

  • PhonePe will acknowledge that your ticket has been successfully raised and will assign it a unique reference number.
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Raising a ticket in PhonePe is a straightforward process that ensures prompt assistance and resolution for any transaction-related concerns. By following the steps outlined above, you can effectively report your issue and provide the necessary information to the support team. Remember to include specific details about the transaction and select the most appropriate options to ensure a swift and accurate response from PhonePe's dedicated support staff.


  • Be clear and concise: When describing your issue, provide precise details about the transaction, such as the transaction ID, date, and amount. This will help the support team better understand your concern.
  • Attach supporting documents: If you have any relevant screenshots, receipts, or other supporting evidence, attach them to your ticket. This can assist the support team in assessing and resolving your issue more efficiently.
  • Follow up if needed: After raising a ticket, monitor your email or PhonePe's in-app notifications for updates. If you haven't received a response within a reasonable time frame, don't hesitate to follow up with a polite inquiry to ensure your issue is being addressed.


How long does it take for PhonePe to respond to a raised ticket?

PhonePe aims to respond to raised tickets within a reasonable time frame, usually within 24 to 48 hours. However, response times may vary depending on the complexity of the issue and the volume of tickets being processed.

Can I raise a ticket for a failed transaction?

Yes, you can raise a ticket for a failed transaction. Select the "Issue with Transaction" option in the Help section and provide the necessary details about the failed transaction to get assistance from PhonePe's support team.

Can I raise a ticket for a refund that hasn't been processed?

Absolutely. If you are awaiting a refund that hasn't been processed, you can raise a ticket in PhonePe. Select the appropriate options that describe your situation, such as "The Merchant has Refunded," and provide the necessary details for resolution.

Is there a limit to the number of tickets I can raise in PhonePe?

PhonePe does not impose any specific limit on the number of tickets you can raise. You can raise tickets for different issues as required. However, it is advisable to raise tickets for genuine concerns to ensure efficient handling of your requests.

What information should I include while raising a ticket for a failed transaction?

When raising a ticket for a failed transaction, include important details such as the transaction ID, date, and amount. Additionally, provide any relevant screenshots, error messages, or additional information that can help the support team investigate and resolve the issue more effectively.

Can I raise a ticket for a technical issue with the PhonePe app?

Yes, if you encounter any technical issues with the PhonePe app, you can raise a ticket to seek assistance. Explain the problem you are facing in detail, including any error messages or unusual behavior you have observed. PhonePe's support team will work to address your concerns.

How can I track the progress of my raised ticket in PhonePe?

Once you raise a ticket, you will receive updates via email or PhonePe's in-app notifications. PhonePe provides a reference number for your ticket, which you can use to inquire about the progress by contacting their support team through the app's Help section or via their official support channels.

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